After an extended monitoring period, we can confirm that all network services are stable and IPv6 connectivity has remained fully operational. We have not detected any further issues since the rollback was completed.
This incident is now considered resolved. We apologize for the inconvenience and thank you for your patience and understanding.
Posted Jul 30, 2025 - 23:02 CEST
Verifying
The rollback of the network changes is now complete. Our initial verification indicates that IPv6 connectivity has been restored.
Our team is now closely monitoring all network telemetry to ensure that connectivity remains stable for all services. We will continue this monitoring period to confirm that the issue is fully resolved.
A final update will be posted once we have verified long-term stability.
Posted Jul 30, 2025 - 22:07 CEST
Update
To restore full service stability, we have made the decision to revert the changes from this maintenance window. The impact on IPv6 connectivity was greater than anticipated.
Our engineers are now initiating a rollback to the previous stable configuration. We expect all services, including IPv6 connectivity, to return to normal shortly as routes reconverge.
The router upgrade will be postponed and rescheduled for a later date. We will provide a final update once the network is confirmed to be fully stable. We apologize for the inconvenience this disruption has caused.
Posted Jul 30, 2025 - 21:38 CEST
Update
We are currently investigating reports of IPv6 packet loss and connectivity issues impacting a subset of VPS customers. This is related to the route-convergence activity from the scheduled edge router upgrade.
Our network engineers are actively working to resolve the issue. IPv4 connectivity remains unaffected.
If your issue is not related to network connectivity and requires our attention, please open a support ticket. We will post another update shortly.
Posted Jul 30, 2025 - 21:33 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 30, 2025 - 21:00 CEST
Scheduled
Summary: We will be conducting scheduled maintenance to upgrade one of our core edge routers in Amsterdam.
Impact: While our redundant network design will minimize impact, some customers may experience brief periods of increased latency or minor packet loss as network routes reconverge. No major downtime is anticipated.
Reason: This upgrade is essential to enhance the performance, stability, and capacity of our network infrastructure.
We appreciate your understanding as we work to improve our services.
Posted Jul 23, 2025 - 11:03 CEST
This scheduled maintenance affected: Data Center (Amsterdam) and Services (Networking).