All Systems Operational

Uptime over the past 90 days. View historical uptime.
Data Center Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Haarlem Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
API Operational
MyTilaa Operational
Networking Operational
NFS Operational
90 days ago
100.0 % uptime
Today
Nexaa Operational
90 days ago
100.0 % uptime
Today
Support Center Operational
WWW Operational
Big Disk Operational
90 days ago
100.0 % uptime
Today
Backup service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025
Investigating issues with AWS and Azure
Resolved - We are pleased to report that the network connectivity issues impacting our AWS and Azure services are now resolved.

Since our last update, we have observed a full restoration of service. This has been confirmed by several affected customers who report that connectivity is stable again.

It is important to note that no remedial actions were taken on our infrastructure to resolve this. The spontaneous recovery indicates the issue was addressed externally, likely within Microsoft's network.

We thank you for your patience and collaboration. This incident is now closed.
Sep 2, 11:38 CEST
Monitoring - Following an extensive investigation, we have isolated the cause of the recent network issues. The problem is now confirmed to be limited to connections with services hosted on Microsoft Azure.

Our analysis shows that all traffic is leaving our network correctly, but that packet loss is occurring within the Azure network.

We have provided affected customers with the necessary technical details to escalate this issue with Microsoft Azure Support. As the resolution lies within Microsoft's domain, this is the most effective path to a solution.

We will continue to monitor the situation closely and will post a new update as soon as more information becomes available.
Aug 20, 09:39 CEST
Investigating - We are currently investigating issues between Tilaa services and external cloud services (AWS and Azure), with reported TCP delays and/or timeouts towards these external cloud services

Our team is working hard to identify the root cause and restore service as quickly as possible. We apologize for any inconvenience and will keep you updated.
Aug 18, 11:25 CEST
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Scheduled Network Maintenance: Core Router Upgrade in Haarlem
Completed - The scheduled maintenance has been completed.
Aug 28, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 CEST
Scheduled - Summary:
We will be conducting scheduled maintenance to upgrade one of our core edge routers in Haarlem.

Impact:
While our redundant network design will minimize impact, some customers may experience brief periods of increased latency or minor packet loss as network routes reconverge. Specifically, there is a possibility that IPv6 connectivity will be temporarily interrupted during the procedure. No major downtime is anticipated for other services.

Reason:
This upgrade is essential to enhance the performance, stability, and capacity of our network infrastructure.

We appreciate your understanding as we work to improve our services.
Jul 30, 22:30 CEST
Aug 27, 2025
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Maintenance NFS
Completed - The scheduled maintenance has been completed.
Aug 21, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 21:00 CEST
Scheduled - We will be performing planned maintenance on our NFS services.

No service interruptions are expected during this window. However, a brief period of increased latency or a short disruption may occur.
Aug 20, 16:02 CEST
AMS-IX uplink maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 CEST
Scheduled - AMS-IX engineers will be performing maintenance on our uplinks in the HAA data centre.

This is not expected to impact our network upstream. However, please be aware that you may experience some performance degradation during this maintenance window.

If you encounter any network issues beyond what is described above, please contact our support team at support@tilaa.com
Aug 14, 15:06 CEST
Aug 20, 2025
Aug 19, 2025

No incidents reported.

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